Aerosparkle is a smart, all-in-one home services solution designed to make life easier, cleaner, and more efficient for modern households. With a focus on reliability and quality, Aerosparkle offers a full suite of essential services under one roof, including:
1. Dry Cleaning, Shoes Cleaning, Carpet Cleaning & Normal Laundry – Professional-grade care for garments, from everyday wear to delicate fabrics.
2. Home Deep Cleaning – Intensive cleaning services that restore freshness and hygiene throughout the home.
3. Air Conditioner Servicing – Expert maintenance to keep cooling systems clean, efficient, and running smoothly.
Whether you're a busy professional, a meticulous homemaker, or someone who simply wants a clean and organized living environment without the hassle, Aerosparkle is the smart choice for streamlined, dependable home care.
The terms and conditions set out herein below govern the use of Aerosparkle's ('the Company') services offered and available on the website Aerosparkle.com, all its official Android / iOS app and all related sub-sites ('the Site'). The User is advised to read them carefully as they affect the User's rights and liabilities under the law. By using the Site, the User is deemed to have agreed to be bound by the terms and conditions set out in this agreement ('the Agreement'), as well as those terms and conditions incorporated by reference and/or implication.
The Company may amend the terms and conditions from time to time. The User will be notified of any amendments via announcement on the Site. If the User continues to use the Site and/or services provided by the Company on the Site ('the Services') after the date on which any amendments come into effect, the User shall be deemed to have consented to be bound by the amended terms and conditions. In the event the User does not agree to the amendments, the User shall not continue to use the Site and/or the Services.
The COMPANY is the entity owning and operating Aerosparkle.com platform and acting as an intermediary for laundry services. The company is not providing laundry services itself.
OPERATOR
The Operator is defined as the entity acting as final provider of laundry services, thus performing the actual cleaning of customers’ garments.
TEXT MESSAGES & EMAILS
By creating an Account, you agree that the Services may send you informational text (SMS) messages and Emails as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages and Emails from the Company at any time by sending a request to support@aerosparkle.com You acknowledge that opting out of receiving text (SMS) messages or emails may impact your use of the Services.
NON-PAYMENT
Orders that have not been paid for within 30 days of the drop off date will be considered abandoned, and all property will be donated to charity.
UNCLAIMED ITEMS (Aerosparkle) All property once returned to a locker must be removed from the locker by customer within 76 hours. Property not claimed after 76 hours will be removed from the locker and items will be delivered back to the Operator. Customers have up to 30 days to claim their property from the Operator. Any property not claimed within 30 days of the original returned date will be donated to charity. All property claims issued later then the 76 hours from the original returned date shall be made only in writing at support@aerosparkle.com. Any cost incurred by pick up of property from the Operator shall be paid by the customer.
PAYMENTS
Available payment options on the webapp are FPX,Grabpay, Boost, Touch n Go and Credit Card.
DAMAGED PROPERTY
The Locker’s Operator follows the standard
s and policies set forth by our organization. We choose the Laundry with utmost care, but Aerosparkle shall not be held liable for any damage occurred through the cleaning process, that is solely the Laundry’s liability. The Laundry may have their own terms and conditions for providing the laundry services. Any damaged items must be reported via phone to the Operator as it is imprinted on the Locker. The Operator will turn to the Laundry Service, in case they are not one and the same, for further investigation and resolution.
LOST ITEMS When leaving items in lockers, please ensure that your locker has been correctly closed and locked. Aerosparkle is not responsible for any loss or damage resulting from a failure to properly lock the locker. Our Laundry Locker is under 24 hours surveillance, however Aerosparkle will not be responsible for any lost items under any circumstances when using Aerosparkle Locker. We will however try out best to assist any matter relating to this. All claims of lost items will be reviewed on a case by case basis and the final decision shall be made using available evidence. Shall Aerosparkle find any possibility of a fraud case, We shall immediately close the case and hand it over the appropriate authority if required.
LOOSE ITEMS
Although the Operator or Laundry try as hard as possible to track such items, they are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cuff-links, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items in the Laundry Locker as we cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).
REFUND
Purchased prepaid credits via App (Including Freebies and remaining credits if any) Items damage and/or loss compensation, gift certificate, online reward, loyalty points (either with or without the expiry date), all cannot be redeemed for cash. We reserved the right to change, modify and/or cancel our refund policy without prior notice.
TURNAROUND TIME
Service days and turnaround time vary by location and service required. Aerosparkle will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
REWARD POINTS / CREDITS
All customers at Aerosparkle will be entitled to earn credits for every top-up made at any Aerosparkle's portal. Credits can then be used as cash value to offset the amount of the total bill due on your order. (1 credit = RM1.00). Credit cannot be converted into cash Money. Aerosparkle reserves all rights to not allow any credits redemption or accumulation if found or suspect any fraud cases.
Please do not hesitate to contact us should you require more information, at 0192836979 or email: support@Aerosparkle.com
COMPANY DETAILS
Mas Aero Services Sdn Bhd
(277266X)
Lot PT 32190, Jalan Permata 1,
Arab Malaysia Industrial Park. 71800 Nilai, Negeri Sembilan.
0197197688
Our tough security and privacy policy keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. aerosparkle.com is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.
Collecting Information
By using aerosparkle.com you authorize us to collect, store and use your personal information to
- Process your orders;
- Process your membership registration;
- Assist you in a customer service inquiry;
- Send you notification / promotional material;
- Identify you on our forums;
- Assist in calculating referral bonus or affiliate programs;
- Verify your identity with our payment partners.
What information do we collect and store?
Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email and other information. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website.
Note: No one other than yourself can access your password, including our staff.
How do we collect the information?
1. When you browse our website and/or App through Mobile phone, Tablet and Desktop PC, we may collect your IP address, browser, operating system, and the URL you request.
2. When you order /top-up on our website via Mobile phone, Tablet and/or Desktop PC, we may collect the registered email, password, nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email and your credit card information.
3. If we have a partnership with you, we may collect more information, for example, your phone number, your website, MSN, Facebook, your online URL for reviews and testimonials.
How do we store your personal information?
We have a secure storage system for both offline and online information to ensure that your information is well protected. However, it remains important that you never share your username and password with any other person.
While we aim to store your personal information secure and private, we shall not be responsible for any breach of security caused by third parties, nor do we represent that aerosparkle.com is completely secure.
How do I access my stored information?
You have the right to view, update and correct information stored by aerosparkle.com. To access your personal information login to your account and click my details or contact support@aerosparkle.com .
External Links
Our website contains links to other external sites. Please be aware that laundrybox2u.com is not responsible for the privacy practices of other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers are responsible for periodically checking the Privacy Policy available on the website for changes. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.
Questions or Concerns
Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "About Us" link in the side menu. Or through the following methods:
Email: support@aerosparkle.com